1. Ordering Samples

We are happy to offer our customers the opportunity to check out our products with purchasable samples. If you’d like to purchase a sample from us, please refer to the following instructions and information on purchasing samples.

 

1a. Make sure you’re eligible for samples.

Only customers who are registered to J5 Fashion (e.g. have a user account with us) may purchase samples. If you haven’t yet got an account, you can register here.

1b. Requesting Samples

We do not take sample requests by phone, LiveChat or Whatsapp; we only process sample requests through email. Any sample request must be sent to info@j5fashion.com

1c. Sample Pricing

All sample prices follow the same pricing calculation: For example, if item unit cost is £10, then sample cost will be double the cost cost plus VAT. Then it will be £20 plus VAT.

Customers both domestic and international will also be responsible for covering delivery and shipping fees.

1d. Returns & Refunds

We do not accept refunds or returns for samples - make sure you can absorb the costs for sample orders before requesting them.

1e. Next Steps

If you decide the sample is to your liking,and you wants to proceed for your order, we can offer 10% off your first order following your sample request. Email us at info@j5fashion.com to receive your discount code.

1f. Placing Order

By the time you are ready to place your order after reviewing our sample, we cannot gurantee the availability of stock at that moment of time as it all depends upon items demand in market and time duration you have taken to review the sample. 


2. Pre Order & Manufacturing

Before you proceed for any below service, please get yourself registered.

The Pre-Order Advantage

PRE-ORDERING is having the advantage of confirming your purchase before it has been released and hits the stores. If an item sells out from our pre-order section, it will not be sold in stores, therefore, pre-ordering items is highly recommended to avoid disappointment.

To pre-order an item you will need to add the desired product colour and size to your shopping bag as you would with any other order. You will then need to continue to the check-out and pay for the item. As soon as item is available we send it out. Items that are available for pre-order will be clearly labelled on our website.

Terms and Conditions

1. All pre-orders must be paid in full to secure your order.
2. If your order contains more than one item, we will dispatch your order once the full order is ready.
3. We reserve the right to cancel any pre-order at any point.
4. Not all items that go out of stock will be available to pre-order.
5. All pre-order items cannot be shipped until the advised delivery date. These time frames of arrival are estimated via our suppliers. Please know that these deliveries can be delayed or brought forward from time to time, however we ensure to attempt delivery at the original estimated date.
6. Payment is required at the time you place your pre-order. Your Credit Card/PayPal account will be charged once you place your order.
7. Please note that we are unable to guarantee delivery dates for pre-order items due to unforeseen delays by manufacturers. If for some reason, we cannot fulfil your order due to an inventory or a manufacturing error we promise to cancel your order and refund you.
8. Pre-order items are excluded from promotions.

For any queries / concerns / requests please e-mail info@j5fashion.com

2a. Custom Orders 

Customers who wish to order products in pack configurations that differ from our listings (for example, if a product comes in a pack with 4 sizes but a customer wishes to only order one size) may be able to do so in certain circumstances. To be eligible for custom packs, you must be a registered user with a history of transactions with us, your order must be of a sufficient quantity to warrant the manufacturing costs, and you must pay for the custom order upfront in the knowledge that custom orders may take longer to fulfill.

To see if you and your request are eligible for a custom order, please contact our team at sales@j5fashion.com and we'll be happy to discuss further steps.