- Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
- You may have outstanding payments on previous Klarna invoices.
- You may have missed a required field at the checkout, such as filling in your Date of Birth.
- You are using a pre-paid debit card.
What if I want to return?
Only pay for what you keep. If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. If you have an upcoming payment due - sit back and relax. If there is a delay in the online store registering a return, Klarna will issue a new payment due date for the reminder of your order you decide to keep.
Can I use Klarna to pay monthly?
Yes, this will be made available for you automatically once you once you are accepted with Klarna.
Can I use Klarna for mutiple retailers?
You can use this service with any retailer that uses Klarna as a payment option. If the retailer is subscribed to Klarna there will be an option at the end of check out. Usually this is shown on their website before check out.
Unable to pay due to COVID-19?
If you are having trouble with one or more of your installements due to hardship payments. There is an option to freeze payments, this can only be discussed over the phonewith Klarna. for more information regarding this issue please call 0203 005 0834, office hours are 9am - 5pm, monday to friday.
Please note that Klarna are an independent payment company and j5fashion have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.
J5fashion.com ltd acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days]
"Please spend responsibly – Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your monthly repayments on time by the due date. Failure to make payment on time could result in your debt being passed to a debt collection agency and affect future lending decisions made by Klarna."
If you feel you need more info just click here and Klarna will be available to support your needs.